Please read the following terms carefully before placing your order. By completing your purchase, you agree to these terms regarding checkout, shipping, and refunds:
BPAHM Checkout Terms & Conditions

General Agreement

1. By placing an order, you agree to abide by all BPAHM terms, policies, and conditions listed here.

2. All customers must be 18 years or older to place an order.

3. BPAHM reserves the right to refuse service to anyone violating policies or laws.

Orders & Processing

1. Orders will be processed only after full payment confirmation.

2. BPAHM may accept, reject, or cancel any order at its sole discretion.

3. Customers are responsible for providing accurate shipping and billing details.

4. Orders placed with incorrect or fraudulent details may be cancelled without notice.

Shipping & Delivery

1. Orders are normally dispatched within 2–5 working days.

2. Delivery timelines depend on courier partners, service availability, and customer location.

3. All delivery timelines are estimates; delays may occur due to unforeseen reasons.

4. Customers agree to bear with potential delays beyond BPAHM’s control (courier strikes, weather, emergencies).

Weight Policy
All products are packed and labelled with their net weight excluding packaging, and as they are weighed manually or with equipment, minor variations in weight may occur; such small differences are considered normal and do not amount to a defect or short supply.

Shipping Policy
We aim to deliver across India, but certain addresses may not be serviceable by our courier partners; in such cases the order will be cancelled and the payment will be refunded to the original mode.

Pricing & Payments

1. All prices are inclusive of applicable taxes unless otherwise stated.

2. Prices, fees, and charges are subject to change at any time without prior notice.

3. Discounts, offers, and coupons may be withdrawn or modified anytime.

4. Payment failures or delays are the responsibility of the customer’s bank/payment gateway.

Membership & Merchant Policy

1. Membership coupons worth ₹200 may be offered but are subject to change or cancellation anytime.

2. Membership prices, benefits, and terms can be revised without prior notice.

3. Merchants and members are not entitled to special discounts unless specifically offered.

4. BPAHM reserves the right to modify, suspend, or terminate membership rules.

Refunds, Returns & Replacements

1. Refunds/replacements apply only if products are damaged, defective, or incorrect.

2. Issues must be reported within 48 hours of delivery.

3. Returned items must be unused, sealed, and in original packaging.

4. Return shipping costs are borne by the customer unless BPAHM is at fault.

5. Perishable and digital products are non-refundable once delivered.

6. Refund timelines depend on banks or payment gateways.

Product Quality & Usage

1. All products are packaged and supplied under hygienic standards.

2. BPAHM is not liable for allergic reactions or health issues from product misuse.

3. Customers must check product labels, expiry dates, and usage instructions before use.

Account Creation & Data

1. Customers may create an account during checkout or via the “My Account” page.

2. BPAHM may suspend accounts used fraudulently, abusively, or illegally.

3. Customers are responsible for safeguarding account login details.

Privacy & Data Protection

1. Personal data is collected only for order processing and service improvement.

2. Data may be shared with logistics or law authorities if required.

3. Customers may request account deletion or data removal (within legal limits).

Website Malfunction & Misuse Policy

1. BPAHM is not responsible for incorrect prices, offers, or data shown due to technical errors or hacking.

2. Customers cannot misuse or claim benefits from any glitches, malfunctions, or unauthorized data changes.

3. BPAHM reserves the right to cancel or correct orders placed during system errors.

Liability & Limitations

1. BPAHM is not responsible for courier delays, delivery failures, or transit damages.

2. BPAHM’s liability is limited strictly to the value of the order placed.

3. Customers agree not to hold BPAHM liable for indirect or consequential damages.

Policies on Changes & Updates

1. Terms & Conditions may be updated without prior notice.

2. Continued use of BPAHM services means acceptance of updated terms.

Customer Conduct

1. Customers must not misuse BPAHM’s services for fraud, abuse, or illegal activities.

2. BPAHM reserves the right to blacklist or block customers who violate policies.

3. Product images displayed on the website are for reference only. Actual product color, finish, or appearance may differ due to lighting, screen settings, or manufacturing variations.

4. Once an order has been handed over to wholesalers, retailers, logistics partners, or customers, we are not responsible for any misuse, damage, mixing, or mishandling of the products thereafter.

5. All payments are processed through secure third-party gateways (such as Razorpay, UPI, or Google Pay). Any technical errors, deductions, delays, or disputes related to such transactions are the responsibility of the respective payment provider.

    

   Reward Points & Language Translation Policy

   1. Eligibility
   • Reward points are issued only to registered customers for qualifying purchases.
   • Points cannot be transferred, sold, or exchanged outside this program.
   2. Standard Point Earning
   • Every ₹100 spent = 1 reward point.
   • 1 point = ₹1 redeemable value.
   3. Point Redemption
   • Points can be redeemed only on our site as per the redemption rules.
   • Points cannot be converted to cash beyond the stated conversion rate.
   4. Errors & Technical Glitches
   • If incorrect points are displayed due to bugs, system error, virus, hacking, or misconfiguration, BPAHM reserves the right to adjust or cancel those points.
   • Customers cannot claim extra products or discounts based on points issued in error.
   5. Fraud & Misuse
   • Any attempt to manipulate, hack, or misuse the points system will result in point cancellation, account suspension, and legal action.
   6. Liability Disclaimer
   • BPAHM is not responsible for losses arising from technical errors, unauthorized access, or misuse of the points system.
   • Decisions regarding point adjustments, redemption, or cancellation are final and binding.
   7. Policy Updates
   • Policy may be updated without prior notice.
   • Continued participation means acceptance of latest terms.
   8. Language Translation Disclaimer
   • The site is available in English and Hindi. Automatic translation may cause differences in point display or wording.
   • In case of discrepancy between English and Hindi, the English version will be considered authoritative.
   9. Multilingual Errors
   • Customers cannot claim additional points or rewards due to translation errors or differences in languages.
   10. Maximum Point Limit
   • Points are capped per order and per customer as specified on the site.
   • Any points exceeding the limit due to system error will be corrected.
   11. Reward Expiration
   • Points may expire if not redeemed within the specified period.
   • Expired points cannot be reinstated.
   12. Non-Refundable Points
   • Points earned on cancelled, returned, or refunded orders will be deducted automatically.
   13. Account Security
   • Customers are responsible for maintaining the security of their account.
   • BPAHM is not liable for points lost due to compromise accounts.
   14. Site Malfunction
   • BPAHM is not responsible for points miscalculation due to server downtime, maintenance, or technical failure.
   15. External System Interference
   • BPAHM is not liable for third-party interference or malicious scripts affecting points.
   16. Promotions & Bonus Points
   • Bonus points offered in promotions are subject to separate terms.
   • BPAHM reserves the right to revoke points if promotion conditions are violated.
   17. Limitation of Liability
   • BPAHM’s liability is limited strictly to point adjustments.
   • No liability for consequential damages, including misuse claims or translation differences.
   18. Communication of Points
   • Points displayed on invoices, checkout, or account are for reference only.
   • BPAHM reserves the right to make final corrections.
   19. Customer Responsibility
   • Customers must report discrepancies within 7 days of purchase or point allocation.
   • Late claims will not be entertained.
   20. Governing Law
   • This policy is governed by the laws of India.
   • Any disputes arising will be addressed in the jurisdiction of the registered office of BPAHM.